13 Social Media Crisis Basics for 2013 – Recorded Webinar

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Most Recent Webcast:  13 Social Media Basics for 2013 – 1st in Series

DownloadWPCrisis events over 2012 provided new insights into the impact and use of Social Media.  From managing first alerts to verifying false information, we saw overall, both a higher level of maturity and a higher level of risk evolve.

As we identified new risks– from disaster victims assisting criminals by posting images of their abandoned properties, to extreme media exposure of minors and other vulnerable victims of disaster, we shared this information with our community, and have developed best practices to assist you respond in the event of a like-crisis.

The below webinar and companion paper by Firestorm EVP of Social Media, Karen Masullo, “13 Social Communication Basics for 2013”, aim to recap our lessons learned in a manner that helps you as you manage your Social Crisis interactions in 2013, and to take action now.

Download the paper now. Click below image to view the webinar (webinar will launch in a new window).


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Firestorm® Solutions, is a Novume™ Solutions company (Nasdaq: NVMM), and is a leading crisis and risk management firm and America’s CRISIS COACH®. Since 2005, Firestorm has assisted clients in transforming crisis into value by responding to some of the largest and most complex crisis events as well as combining best-practice consulting with proven crisis management expertise. Firestorm empowers clients to manage crisis and risk through assessments, audits, program development, insurance partnerships, training and advisory services using the PREDICT.PLAN.PERFORM.® methodology.

Firestorm assesses, audits, develops, trains and tests strategies and programs encompassing emergency response, business continuity, crisis management, and crisis communications/PR. Firestorm demonstrates thought leadership in workplace violence prevention, cyber-breach response, insurance-related services, communicable illness/pandemic planning, predictive intelligence, and every preparedness initiative.

Firestorm provided crisis management and crisis communications services to Virginia Tech after the shootings and continues to provide services to keep tens of thousands of employees, customers and students safer.

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