Download the Brief: Firestorm Black Swan Critical Decision Support

The following brief is based on the webinar “Communication Breakdown (It’s Always the Same)” presented by Jim Satterfield, President, COO and Co-Founder of Firestorm and Michelle Colosimo, Black Swan Solution’s director.

A key step in effective crisis communications planning is to develop clear and concise messages that address stakeholder questions and concerns.

In this brief, we:

  • Identify what you most want the target audience to know
  • Identify what you need to do to correct misconceptions or erroneous information
  • Prepare three key messages that communicate your overarching (core) talking points
  • Prepare supporting message points for each key message








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INFORMATION

Firestorm® Solutions, is a Novume™ Solutions company (Nasdaq: NVMM), and is a leading crisis and risk management firm and America’s CRISIS COACH®. Since 2005, Firestorm has assisted clients in transforming crisis into value by responding to some of the largest and most complex crisis events as well as combining best-practice consulting with proven crisis management expertise. Firestorm empowers clients to manage crisis and risk through assessments, audits, program development, insurance partnerships, training and advisory services using the PREDICT.PLAN.PERFORM.® methodology.

Firestorm assesses, audits, develops, trains and tests strategies and programs encompassing emergency response, business continuity, crisis management, and crisis communications/PR. Firestorm demonstrates thought leadership in workplace violence prevention, cyber-breach response, insurance-related services, communicable illness/pandemic planning, artificial intelligence, and every preparedness initiative.

Firestorm provided crisis management and crisis communications services to Virginia Tech after the shootings and continues to provide services to keep tens of thousands of employees, customers and students safer.

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