Crisis Webinar Archives 2013

Crisis Newscasts

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Recorded 10/1/2013

CARRI CaRES Firestorm Campus Resilience Webinar

It is almost certain that every college or university president will be faced with a crisis that threatens their institution. It may be a gunman, a natural disaster, or a threat to the institution’s reputation. But whatever happens, campus stakeholders – Board of Trustees, parents, students, faculty, and alumni – expect that campus leadership will successfully manage the crisis.

We have seen that some campus leaders stumble. Some respond well; they seize the opportunity in crisis to strengthen their campuses. Others find that their campus never fully recovers at all. 
That’s why the Community and Regional Resilience Institute (CARRI) was asked by DHS, FEMA and ICE to develop a Campus Resilience Enhancement System (CaRES) to help every campus respond quickly and appropriately to crises, as well as recover rapidly. CaRES is based on extensive input from CARRI’s seven academic partners, successful practices gleaned from dozens more campuses, Firestorm’s extensive suite of crisis planning tools, and is structured using CARRI’s community-tested Community Resilience System.


Recorded 8/29/2013

CRISIS COACH® 5 Common Failures in a Crisis

In the majority of organizations analyzed, Firestorm has found five common failures in a disaster or crisis.  Jim Satterfield and Chad White of Firestorm, and Dan Perrin from Regus discuss these failures.
Regus has teamed with Firestorm to bring you CRISIS COACH® webinars and workshops at Regus locations across the country. CRISIS COACH® Webinars and Workshops are underwritten by Regus and are provided at no cost to you.  Regus is the world’s largest global provider of flexible workspace with 1500 locations in 600 cities and 100 countries.




Recorded 7/31/2013

Social Media Risk – When Tweets Attack!

In this webinar recorded 7/31/2013, Firestorm EVP of Social Media Karen Masullo, explores recent challenges that companies face when using social media, and how missteps in a crisis can escalate risk.




Recorded 6/26/2013


On the Road to Suicide Prevention

Suicide is one of the world’s greatest public health crisis. It impacts the workplace, schools, military, and families.


Our webinar features Suzy Loughlin and Special Guest Dr. Kelly Posner, Firestorm Expert Council Member and founder and Principal Investigator of the Center for Suicide Risk Assessment at Columbia University/New York State Psychiatric Institute. Suicide is now the 2nd leading cause of death for individuals under 25. Suicide is integrally linked to the issue of school and workplace shootings. In this recorded session, we discusss how to raise awareness, what the warning signs are, what are the strategies and steps you can take towards prevention.


Recorded 5/7/2013


Social Media Command Centers

In this recorded webinar, Dr. Karen Freberg and MAJ Kristin Saling discuss how crisis communicators and their emerging media team must anticipate the communication needs and expectations that come with a crisis event offline and online across multiple platforms (computer, tablet and smartphone).


Recorded 4/24/2013


Social Media Risk: Monitoring and Merged Media


How do you monitor and interpret the flood of information available before, during and after crisis?   Last week was perhaps the most intense use of Social Media we have yet experienced.  The Boston Marathon Bombing and subsequent search for perpetrators generated incredible amounts of communication online.  Then, two days later, the West, TX fertilizer plant explosion injured over 200 and took 14 lives added to the volume of social media activity. Simply sorting out what is relevant is a major concern.

In this webinar, we look at recent incidents including the Boston bombings, the West fertilizer plant explosion, and a recent shooter report from the University of Rhode Island among other events. These examples illustrate the need for monitoring and management of social messaging to protect people and property.

Listen and watch, as Firestorm’s EVP of Social Media, Karen Masullo, looks at these incidents and explores tools and approaches to help you keep your people and property safe.   Karen has extensive experience in the use and monitoring of Social Media and will provide valuable information in the growing use of these communication tools.


Recorded 3/20/2013

Is Your School Safe? School Security with Firestorm CEO Harry Rhulen

Join Harry Rhulen, CEO of Firestorm, in this recorded webinar as he explores important security issues for schools in a post-Sandy Hook environment.


Harry has extensive experience in working with Schools and Universities to PREDICT possible emergency scenarios, assist in developing PLANs to respond to events, and create training, communication, and security programs to PERFORM in the event of a disaster situation.


Recorded 2/27/2013


Workplace ViolenceWorkplace/School Violence Prevention: Your Plan for 2013


Featuring Dr. S. David Bernstein


There is no single prescription for reducing violence in the workplace. Each organization is unique and operates in a different social, cultural, ethnic and economic environment. When planning workplace safety issues, Firestorm considers an organization’s culture, history, size, industry, and workforce. No matter the size of your company or organization, you need a plan and employees must be aware of the plan.

Listen as Suzy Loughlin and Special Guest Dr. S. David Bernstein, Firestorm Expert Council Member and Clinical Forensic Psychologist of Forensic Consultants, LLC, Author of – Shrinking Crime, and a Member of the Association of Threat Assessment Professionals (ATAP), walk through the principles of Violence Prevention Planning.





Recorded 2/26/2013

DynamicRecoverywithRegusDynamic Recovery with The Regus Group

Hurricane Sandy brought many lessons for business preparedness. Most important, the ability to react to everyday disruptions simply, quickly and effectively. Most businesses don’t face major incidents every day, but almost anywhere can be hit by bad weather, accidents or industrial action.

Find out how The Regus Group designs custom solutions to assure Dynamic Recovery and resilience during a major crisis, and how they apply lessons learned to their own Recovery Plans.

Grab your team and watch and listen as Jim Satterfield of Firestorm and Bob Gaudreau from The Regus Group explore Dynamic Recovery after a natural disaster or crisis. Click the image above to view the webinar (will launch in a new window).




Webcast:  13 Social Media Basics for 2013

13for13recordingRecorded 1/16/2013

Click image to view the webinar (webinar will launch in a new tab/window).

Crisis events over 2012 provided new insights into the impact and use of Social Media.  From managing first alerts to verifying false information, we saw overall, both a higher level of maturity and a higher level of risk evolve.

As we identified new risks– from disaster victims assisting criminals by posting images of their abandoned properties, to extreme media exposure of minors and other vulnerable victims of disaster, we shared this information with our community, and have developed best practices to assist you respond in the event of a like-crisis.

The webinar and companion paper by Firestorm EVP of Social Media, Karen Masullo, “13 Social Communication Basics for 2013”, aim to recap our lessons learned in a manner that helps you as you manage your Social Crisis interactions in 2013, and to take action now. Download the paper now.




 General Richard Wilmot

Harry Rhulen Fox News9 Planning for Crisis


Disaster Preparedness for Small Business Owners

Sponsored by Verizon Small Business Webinars
This webcast topic isn’t meant to scare you.

It’s not meant to make you feel guilty either.

But, it is meant to help you–by forcing you to think about your important business assets and a recovery plan. Disaster is an ugly word. It’s not something that you think about everyday. It’s something you read about or hear about in the news that affects someone else. But you should think about it–and you should be concerned if you don’t have a contingency plan for business-as-usual operations after a catastrophic event.

A BrightTALK Channel

Jim Satterfield interview Fox5

Suzy Loughlin PCTV Interview on Workplace Violence Prevention Suzy Loughlin on PCTV


ListenListen: MyTechnologyLawyer Radio Show: Host Scott Draughon talks with Jim Satterfield of Firestorm

ListenListen: MyTechnologyLawyer Radio Show: Jim Satterfield discusses Pandemic/Epidemic Preparedness in Corporate America