Chief Administrative Officer, General Counsel
KeyStone Solutions & Novume
Suzanne Loughlin is the Chief Administrative Officer (CAO) and General Counsel of KeyStone Solutions, Inc. She is also a founder and Chief Risk Officer of Firestorm Solutions, LLC, acquired by KeyStone in January of 2017.
Suzanne has extensive consultative experience in the development of crisis management & communications, workplace violence, emergency response, and business continuity plans for a clients ranging from some of the world’s largest global companies to educational institutions (P-12 and higher education, public and private) and summer camps, as well as governmental entities.
Suzanne’s previous career experience includes serving as a Director and CAO of a public insurance holding company, where she was responsible for HR, IT, Corporate Communications, Facilities, Government Relations and Internal Audit. Suzanne was also a litigator with a major New City law firm and Managing Attorney of a law firm with multiple offices throughout the country.
Suzanne’s hands-on crisis management experience, combined with her training and practice in legal exposures, enables her to provide critical decision support to clients in urgent crisis events. Suzanne is a regularly requested speaker by associations and organizations in all industry sectors, and she has inspired hundreds of groups and thousands of listeners on the topics of crisis management, workplace violence, emergency response and communicable illness planning. Her presentations, both entertaining and instructive, equip the audience with actionable ideas and suggestions for preparedness. Participants learn the value of Firestorm’s PREDICT.PLAN.PERFORM.® process to “keep disruptions from becoming disasters.”
Suzanne is a licensed attorney in New York and serves as a member of the New York State Bar Association and the Sullivan County Bar Association. Having completed extensive Emergency Management Institute training, Suzanne obtained Emergency Management Professional Development Series Certification from FEMA, and is a member of the Association of Threat Assessment Professionals.
Very active in her community, Suzanne serves as a board member of Hudson Valley Pattern for Progress, Sullivan County Industrial Development Agency, Sullivan County Partnership for Economic Development, Nana’s House Childcare Center, and Rhinebeck Bank. For the past 25 years and continuing, Suzanne serves as President and Race Director of the Rhulen Rock Hill Run & Ramble, Inc., an annual 5K footrace benefiting the Leukemia & Lymphoma Society and the Trevor Loughlin Foundation, Inc. which issues grants to individuals battling acute catastrophic illnesses and all blood cancers. The run has raised over 1.5 million dollars and has added more than 650 names to the international bone marrow donor bank.
Suzanne has received numerous awards for her service, including the Anti-Defamation League’s prestigious ‘Americanism Award’; the “Women Who Make a Difference” award from Sullivan County Community College; Sullivan County Partnership for Economic Development’s ‘Distinguished Service Award’; Catskill Mountain Business & Professional Women’s ‘Woman of the Year Award’; the American Heart Association’s ‘Community Volunteerism Award; and the Sullivan County Childcare Council’s ‘Child Advocate of the Year’ Award.