Have you ever had a problem that seemed to have a clear-cut solution, only to find out that the solution itself caused a ripple of unexpected consequences? When you look at this scenario in hindsight, you realize how much downstream impact those actions have, both as an immediate solution and in the longer term.
In this webinar, we’ll discuss how to use a broader perspective when reacting and planning your response. Using effective communication strategies, you reduce the risk of negative consequences, especially under the pressure of an emerging crisis.
We’ll also explore ways to listen and anticipate how a message may be received from the standpoint of your recipients, and understand how people interpret overused responses to questions, like “No comment” or “We’ll get back to you.”
Join nationally known crisis experts Ann Pickren, president of MIR3, and Jim Satterfield, president and COO of Firestorm for this powerful webinar.
MIR3 is the premier provider of Intelligent Notification and response software for business operations, including crisis management, IT service management, corporate communications, customer relations, supply chain management, event management, or any area that needs reliable two-way notification for groups from one to many thousands.
Firestorm® is America’s CRISIS COACH®. Since 2005, Firestorm has assisted clients in transforming crisis into value. The Firestorm PREDICT.PLAN.PERFORM.® methodology combines best-practice consulting with proven crisis management expertise, empowering clients to manage risk and crisis.
Firestorm assesses, audits, develops, trains and tests strategies and programs encompassing emergency response, business continuity, crisis management, and crisis communications/PR. Firestorm demonstrates thought leadership in workplace violence prevention, cyber-breach response, communicable illness/pandemic planning, predictive intelligence, and every preparedness initiative.