New Orleans will be the host city of the 21st Annual AFSA Vehicle Finance Conference & Expo from January 24-26, 2017. Firestorm President/COO and Co-Founder, Jim Satterfield, will be attending and presenting at this year’s conference.
How Do You Stop a Crisis?
Jim’s session, How Do You Stop a Crisis?, will be held on Tuesday, January 24 from 3:45 p.m. – 5 p.m. CST.
About the session:
Everyday there is a company in crisis. How leadership responds to a crisis in the first minutes, hours and days will determine whether the situation turns out to be a disruption or a catastrophe. Perhaps the greatest lesson learned from crises is the importance of slowing down the flow of events, taking the time to properly think through the vulnerabilities and threats, while developing a strategy that anticipates the consequences of every action.
During a crisis, seconds count. Actions and words matter. Organizations feel an overwhelming compulsion to act and speak. Very often, these initial inclinations are wrong, and result in additional exposure and liability.
In these crisis situations, the decisions you make, the actions you take, and the words you say will determine if the situation stabilizes or escalates. The adrenaline which is always present in a crisis situation causes people to act and react far too quickly. Mistakes are always made. It is so important, in any crisis situation, to just stop and take the time to truly appraise the situation.
Attendees will learn the Crisis STOP™ steps necessary to:
- Stabilize the situation
- Trigger the appropriate resources
- Opine on the exposures and decisions
- Prevent common crisis errors
Firestorm® is America’s Crisis Coach®. Since 2005, Firestorm has assisted clients in transforming crisis into value. The Firestorm Predict.Plan.Perform.® methodology combines best-practice consulting with proven crisis management expertise, empowering clients to manage risk and crisis. The Crisis STOP product was created from the knowledge and experience gained handling hundreds of crises.
About the AFSA Conference and Expo
Under the leadership of the AFSA Vehicle Finance Division, this event is one of the first of the year for the vehicle finance industry. Executives will have the opportunity to meet with their peers and are encouraged to help define and coordinate AFSA’s strategy and special projects to benefit the industry over the next year. This is the industry’s premier conference and is developed and driven by members of the American Financial Services Association, the national trade association for the consumer credit industry. AFSA represents virtually every major player involved in indirect auto financing.
Learn from industry insiders. Participate in strategic, thought-provoking discussions on innovation. Network with executives involved in all aspects of vehicle finance Keep up to date with the latest business trends, innovations and consumer demands. Explore an exposition of products and services offered by industry business partners.
Topics to include:
- The State of the Industry
- CEO Panel
- Emerging Consumer Trends
- Regulatory and Compliance Uncertainties
- Dealership Satisfaction
- Customer Satisfaction
- Technology innovations, workflows and integration strategies
- Profitability Management
- On-Line Financing and Beyond
- Data/Cyber Security
- Data Insights and Analytics
- Hiring, Training and Retaining Millennials and Diversity