CEO Linked In
James (Jim) W. Satterfield is the CEO and co-founder of Firestorm®. Jim is a nationally recognized expert, keynote speaker and author on crisis management, threat assessment, disaster preparedness and business continuity planning. He has experience as President, CEO and COO of various public and private companies in business continuity, communications, crisis management, environmental, insurance, reinsurance, risk management and technology. Jim has extensive expertise in the identification and quantification of risk.
Jim has led in the development of national standards for risk management, environmental risk and environmental due diligence. He has spoken to hundreds of groups on risk management, crisis management, governance, disaster planning and preparedness.
Jim’s analysis and experience in working with thousands of businesses has led to the creation of the Firestorm PREDICT.PLAN.PERFORM.® methodology, the foundation of all Firestorm programs, services and initiatives. Jim emphasizes promoting and enforcing a culture of preparedness to protect an organization’s assets, brand/reputation, revenues and enterprise value.
Jim led the Firestorm team that provided the crisis and media management support at Virginia Tech in response to the shootings, as well as hundreds of other client crisis engagements.
Jim’s philosophy is that “Every crisis is a human crisis.” He co-authored Disaster Ready People For A Disaster Ready America.
The book guides individuals in developing their own preparedness plans at home. This benefits corporations as the key to having employees perform at work is for them to know their families are safe – a fundamental building block for all business continuity plans – at work.
President, Novume Linked In
Harry Rhulen is President of Novume. Harry joined Novume as one of the co-founders of Firestorm Solutions, LLC which Keystone acquired in January 2017.
Over the eleven years prior to joining Novume, Harry and his co-founders built Firestorm into a nationally recognized brand in preparedness and crisis management. Firestorm is well known for its contributions in handling some of this nation’s worst crises, as well as providing thought leadership in the prevention of catastrophic events.
Prior to building Firestorm, Harry was CEO of Frontier Insurance Group, Inc., a NYSE traded public company with U.S. and European operations. Mr. Rhulen has extensive due diligence experience having participated in over thirty M&A transactions. He has lead several public offerings raising more than $350 million.
Harry, while serving on the board of the American Insurance Association, testified before Congress to expand the opportunities for financial service companies. Harry has worked as a consultant in many industries using his risk, crisis, and business management skills, as well as his public company, legal, bankruptcy, and due diligence experience to help his clients.
Harry has served on the boards of several profit and not-for-profit entities. He has received humanitarian awards for many of his efforts, including the “Quality of Human Life” Award from the American Red Cross. Harry graduated Cum Laude from the College of Insurance and has both a Juris Doctor and Masters of Business Degree from Syracuse University.
Harry is co-author of Disaster Ready People For A Disaster Ready America.
CAO & Chief Council, Novume Linked In
Suzanne Loughlin is the Chief Administrative Officer (CAO) and General Counsel of Novume. She is also a founder and was the Chief Risk Officer of Firestorm Solutions, LLC, until acquired by KeyStone (now Novume) in January of 2017.
Suzanne has extensive consultative experience in the development of crisis management & communications, workplace violence, emergency response, and business continuity plans for a clients ranging from some of the world’s largest global companies to educational institutions (P-12 and higher education, public and private) and summer camps, as well as governmental entities.
Suzanne’s previous career experience includes serving as a Director and CAO of a public insurance holding company, where she was responsible for HR, IT, Corporate Communications, Facilities, Government Relations and Internal Audit. Suzanne was also a litigator with a major New City law firm and Managing Attorney of a law firm with multiple offices throughout the country.
Suzanne’s hands-on crisis management experience, combined with her training and practice in legal exposures, enables her to provide critical decision support to clients in urgent crisis events. Suzanne is a regularly requested speaker by associations and organizations in all industry sectors, and she has inspired hundreds of groups and thousands of listeners on the topics of crisis management, workplace violence, emergency response and communicable illness planning. Her presentations, both entertaining and instructive, equip the audience with actionable ideas and suggestions for preparedness. Participants learn the value of Firestorm’s PREDICT.PLAN.PERFORM.® process to “keep disruptions from becoming disasters.”
Suzanne is a licensed attorney in New York and serves as a member of the New York State Bar Association and the Sullivan County Bar Association. Having completed extensive Emergency Management Institute training, Suzanne obtained Emergency Management Professional Development Series Certification from FEMA, and is a member of the Association of Threat Assessment Professionals.
Chief Operating Officer Linked In
Executive Vice President
Hart S. Brown, CORP, CBCP, CEH, CLCS, LPQ, serves as the Executive Vice President and COO of Firestorm, bringing to the executive team nearly 20 years’ experience in security, crisis management, emergency management and business continuity. As COO, Hart leads the development, acquisition and growth of key practices and people. Additionally, he manages the acquisition and integration strategy and directs the planning and budgeting process for all our Firestorm companies and acquisitions.
Known for his ability to grow organizations from inception to international recognition, Hart possesses expertise in building customer and shareholder value through assembling world-class teams. As a forward-thinking and highly knowledgeable leader in crisis management, cyber risk and insurance he has provided specialty services throughout 50 countries in both the public and private sectors. He is adept in business development, sales and creating new client relationships to support complex risks in an entrepreneurial manner.
Hart is an industry thought leader who also serves as a media contributor, conference presenter and author on issues related to crisis management, reputational risks, cyber risk, insurance and security. As a former program director for the U.S. Department of State, Brown received an Award of Appreciation from President George W. Bush. He is a widely published security expert, certified Organizational Resilience Professional (CORP) Certified Business Continuity Professional (CBCP) and Certified Ethical Hacker (CEH), among others.
Chief Security Officer Linked In
Executive Vice President
Jason Russell is Chief Security Officer and EVP of Firestorm Security Solutions. In this role, Jason is responsible for leading a team of former Secret Service agents in delivering White House-level threat assessment and protection to schools and businesses on behalf of Firestorm.
Jason is the former founder, President and CEO of Secure Education Consultants, LLC (SEC). SEC is now a part of Firestorm, a Novume Solutions (NASDAQ: NVMM) company. In his prior role, Jason was responsible for overseeing all company operations, product development, and quality assurance. Jason grew that business to serve hundreds of clients in more than 30 states, and these clients are now supported by Firestorm Security Solutions.
Jason also served with the United States Secret Service as a Special Agent. During his tenure, Jason was involved in protective and investigative assignments as well as protecting the President and Vice President along with all living former Presidents. In addition to protection assignments, Jason served as the Secret Service Lead Instructor at the International Law Enforcement Academy, a Physical Fitness Coordinator, and on the Internet Crimes Against Children Task Force.
Executive Vice President Linked In
People Solutions & Program Analytics
Cheyene Marling, Hon. MBCI, Firestorm Executive Vice President of People Solutions and Program Analytics, has been an executive recruiter for more than 22 years, with 20 of those years specializing in the business continuity field. Her career as an executive recruiter began in Madison, Wisconsin shortly after graduating from UW-Madison with a bachelor’s degree. In Madison, she placed professionals at all levels, from programmers and accountants to professors. Shortly after moving to southern California in 1998, she joined Management Recruiters International (MRI) where she immediately began recruiting in the business continuity field. Cheyene quickly recognized that business continuity was getting lost within the large umbrella of MRI. She decided to forge a new company solely dedicated to business continuity and founded BC Management, Inc. In January 2018, BC Management became a part of Firestorm, a Novume (NASDAQ: NVMM) company.
Coupled with staffing, Cheyene also launched a BCM Research business within BC Management, which began with a compensation study for the Business Continuity profession in 2000. The study quickly evolved into program analytics assessing every aspect of Business Continuity program planning initiatives from program budgets, reporting structures, number of personnel, BCM service providers, critical third party providers, IT/ DR assessment, program maturity and how events impact organizations.
Chief Intelligence Officer Linked In
Executive Vice President
Karen Masullo is the Chief Intelligence Officer and EVP for Firestorm. Together with Jim Satterfield, Firestorm COO and President, she launched the Firestorm Predictive Intelligence Practice in 2012. Karen directs the Predictive Intelligence Analyst teams for the practice area, in addition to Marketing and Content teams.
In addition to serving as the Firestorm Predictive Intelligence advisor, she also serves on the Firestorm Expert Council and delivers Predictive Intelligence Analysis and social media strategy and policy services for Firestorm clients.
Karen brings specific experience in senior level marketing leveraging emerging technologies to Firestorm. Her passion and experience are focused on technology innovation from the customer point-of-view with drivers being extraordinary service, policy development and training, risk mitigation, customer usability and customer and community interaction.
Executive Vice President Linked In
Wendy Ruffcorn is the EVP of Professional Services for Firestorm. Wendy serves in this leadership role to implement, consult, and advise on a wide array of Firestorm client services and deliverables. She collaborates with Firestorm leadership on key company-wide initiatives in the design and development of the strategic objectives and goals of Firestorm, in support of its overall vision and mission.
In addition to overseeing and managing the delivery of Firestorm products and services, Wendy provides professional guidance and directs the efforts of Firestorm business continuity coordinators, planners, and business partners throughout the continuity planning life-cycle. She leads on content and plan development, services delivery, operations management, and thought leadership associated with delivering quality business continuity programs that align with standards and best practices.
Chief Development Officer Linked In
Executive Vice President
Jim Squire, Certified Franchise Executive, is Executive Vice President and Chief Development Officer at Firestorm, overseeing franchise development and alternative channel expansion for the brand. Firestorm is a national franchise company specializing in crisis management, vulnerability analysis/threat assessment, and business continuity. Squire also serves as president and CEO of Franchise Marketing Advisors, LLC, a broad based franchise development consulting practice. Prior to Firestorm and FMA Squire was a senior executive with such well-known brands as the HoneyBaked Ham Company, Great American Cookie Company, Arby’s, Day’s Inns and the Howard Johnson Hotel Company.
Passionate about franchising as the “great American dream,” Squire is involved in the following national franchise industry boards and committees: member and past chairman of the Board of Governors of the Institute of Certified Franchise Executives; member and past chairman of the Board of Trustees of the International Franchise Association’s Educational Foundation; member of IFA’s Franchisor Forum, Franchise Congress, and the Franchise Relations and Membership Committees; and former member of the IFA Board of Directors. On the local level he serves as chairman of the Board of Directors of the Southeast Franchise Forum.
Vice President of Business Development Linked In
Jodi Bell is Vice President of Business Development for Firestorm. In this role, Jodi is responsible for sales operations and develops sales strategies that benefit all aspects of the organization.
Jodi has provided assistance to hundreds of organizations in order to strengthen their Risk Mitigation, Crisis Response, and Business Resilience programs. She has experience in all stages of crisis management, including strategy and plan development, testing, and response to incidents.
Jodi maintains her Associate Business Continuity Professional (ABCP) certification from the Disaster Recovery Institute and has spoken at several industry events. While employed by Strohl Systems and Sungard Availability Services, Jodi worked closely with clients as they selected and implemented software and consulting solutions to best fit their needs.