Founders


Jim Satterfield, CEO, President

James (Jim) W. Satterfield is the CEO and President of Firestorm. Jim Satterfield has experience as President, CEO, and COO of various pub­lic and private companies in business continuity, communications, crisis management, environmental, insurance, reinsurance, risk management, and technology. Jim has extensive expertise in the identification of vulnerabilities and risks along with solution design.

Jim is a nationally recognized expert in the field of preparedness and crisis management, and has led in the development of national standards for pollu­tion prevention, risk management, and environmental due dili­gence. He has spoken to hundreds of groups on risk management, crisis management, governance, and disaster planning…MORE


Harry Rhulen CEO Crisis Management Firm FirestormHarry W. Rhulen, President, KeyStone Solutions, Inc

Co-Founder, Firestorm

Harry Rhulen is one of the co-founders, and served as CEO of Firestorm until the Keystone acquisition of Firestorm in January of 2017.  Firestorm Solutions, LLC is a national leader in Preparedness and Crisis Management. Harry has been CEO of a public company with U.S. and European operations. Mr. Rhulen has extensive due diligence experience having participated in over thirty M&A transactions. He has lead several public offerings raising in excess of $350 million.
Harry, while serving on the board of the American Insurance Association, testified before Congress to expand the opportunities for financial service companies….MORE


Suzy Loughlin, CAO and Chief Council, KeyStone Solutions, Inc. & Novume

Co-Founder, Firestorm

Suzanne Loughlin is the Chief Administrative Officer (CAO) and General Counsel of KeyStone Solutions, Inc. She is also a founder and Chief Risk Officer of Firestorm Solutions, LLC, acquired by KeyStone in January of 2017.

Suzanne has extensive consultative experience in the development of crisis management & communications, workplace violence, emergency response, and business continuity plans for a clients ranging from some of the world’s largest global companies to educational institutions (P-12 and higher education, public and private) and summer camps, as well as governmental entities.

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Executive Team


Jim Squire, EVP, Chief Development Officer

Jim Squire, Certified Franchise Executive, is Executive Vice President and Chief Development Officer at Firestorm, overseeing franchise development and alternative channel expansion for the brand.

Squire also serves as president and CEO of Franchise Marketing Advisors, LLC, a broad based franchise development consulting practice. Prior to Firestorm and FMA Squire was a senior executive with such well-known brands as the HoneyBaked Ham Company, Great American Cookie Company, Arby’s, Day’s Inns and the Howard Johnson Hotel Company.

Passionate about franchising as the “great American dream,” Squire is involved in the following national franchise industry boards and committees: member and past chairman of the Board of Governors of the Institute of Certified Franchise Executives; member and past chairman of the Board of Trustees of the International Franchise Association’s Educational Foundation; member of IFA’s….More


Hart Brown, EVP, Chief Operating Officer

Hart S. Brown, CORP, CBCP, CEH, CLCS, LPQ, serves as the Executive Vice President and COO of Firestorm, bringing to the executive team nearly 20 years experience in security, crisis management, emergency management and business continuity. As COO, Hart leads the development, acquisition and growth of key practices and people. Additionally, he manages the acquisition and integration strategy and directs the planning and budgeting process for all our Firestorm companies and acquisitions.

Known for his ability to grow organizations from inception to international recognition, Hart possesses expertise in building customer and shareholder value through assembling world-class teams. As a forward-thinking and highly knowledgeable leader in crisis management, cyber risk and insurance he has provided specialty services throughout 50 countries in both the public and private sectors. He is adept in business development, sales and creating new client relationships to support complex risks in an entrepreneurial manner…More


Karen Masullo Chief Intel Officer for FirestormKaren Masullo, Chief Intelligence Officer

EVP Marketing and Operations Technology Solutions

Karen Masullo is the Chief Intelligence Officer for Firestorm. In addition to serving as the Firestorm own in-house predictive intelligence and new and emerging media advisor, she also serves on the Firestorm Solutions Expert Council and delivers open source intelligence strategy and policy services for Firestorm clients.

As a Human Resource and Talent Management Innovation Technologist, with specific experience in social media marketing and emerging technologies, her passion and experience are focused on technology innovation from the customer point of view with drivers being extraordinary service in appropriate product use, policy development and training, risk mitigation, customer usability and customer and community interaction. ….More


Wendy Ruffcorn, EVP, Professional Services

Wendy Ruffcorn is the EVP of Professional Services for Firestorm. Wendy serves in this leadership role to implement, consult, and advise on a wide array of Firestorm client services and deliverables. She collaborates with Firestorm leadership on key company-wide initiatives in the design and development of the strategic objectives and goals of Firestorm, in support of its overall vision and mission.
In addition to overseeing and managing the delivery of Firestorm products and services, Wendy provides professional guidance and directs the efforts of Firestorm business continuity coordinators, planners, and business partners throughout the continuity planning life-cycle. She leads on content and plan development, services delivery, operations management, and thought leadership associated with delivering quality business continuity programs that align with standards and best practices.. …More


Jack Healey sm

Jack P. Healey, CPA/CFF, CFE

Mr. Healey is an expert in operational, financial and organizational governance strategies and tactics. He has focused on those elements of business operations which increase cost, drive inefficiencies and reduce the effectiveness of an organization’s performance. He now instructs business executives how to eliminate these ‘financial mud holes’ in their organizations. Mr. Healey’s unique background as a trained negotiator, a COO/ CFO and Corporate Secretary of a public company (coupled with a successful career as an audit and forensic partner and fraud fighter in a public accounting firm) brings a unique perspective to address the financial, governance and human elements which impact a business.

He has developed the Business Crisis Predictive Diagnostic Model™ which identifies the hidden crisis-risks embedded in businesses before they become a crisis. He has used this model to successfully identify process and functional deficiencies. If left unaddressed, these would significantly impact the people, profitability or reputation of an organization….More


Bill BakerBill Baker, VP, Operations

Bill Baker, VP-Operations, Firestorm, has been with the company since 2006. His background includes over 20 years senior level experience in IT management, Program Development, and system maintenance. Work assignments have taken him to Canada, Spain, Australia, and New Zealand. He has also developed systems for corporate investment management, portfolio reporting, and computerized credit management techniques.

Bill’s educational background includes a B.S. degree from Brigham Young University and an MBA from Stanford. He has worked for companies in Manufacturing, Real Estate Consulting, Property Development, Retailing, Investments, and General Consulting. At Firestorm, he has been involved in project fulfillment, franchisee support, training, and office operations. He enjoys the vibrant, creative atmosphere that exists at Firestorm.


web ready Kerry Headshot by Marchet ButlerKerry Coxworth, Assistant Vice President Operations/Administration

Kerry joined Firestorm in 2006, and has an extensive leadership background in the management of projects, decision making and literary administration. Her background includes management experience in the software, meeting management, education and financial services industries.

Kerry has been certified as an English Teacher and as a Certified Meeting Professional (CMP). She graduated from N.C. State as a double honors student with a Bachelor’s Degree in English Literature with a Teaching Certificate.

“The best thing about working for Firestorm is the Firestorm team or should I say family, its wealth of knowledge and focus to make the admirable Firestorm mission successful.”

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