Jim Satterfield, CEO, President
James (Jim) W. Satterfield is the CEO and President of Firestorm. Jim Satterfield has experience as President, CEO, and COO of various public and private companies in business continuity, communications, crisis management, environmental, insurance, reinsurance, risk management, and technology. Jim has extensive expertise in the identification of vulnerabilities and risks along with solution design.
Jim is a nationally recognized expert in the field of preparedness and crisis management, and has led in the development of national standards for pollution prevention, risk management, and environmental due diligence. He has spoken to hundreds of groups on risk management, crisis management, governance, and disaster planning…MORE
Co-Founder, Former CEO, Firestorm
Harry Rhulen is one of the co-founders, and served as CEO of Firestorm until the Keystone acquisition of Firestorm in January of 2017. Firestorm Solutions, LLC is a national leader in Preparedness and Crisis Management. Harry has been CEO of a public company with U.S. and European operations. Mr. Rhulen has extensive due diligence experience having participated in over thirty M&A transactions. He has lead several public offerings raising in excess of $350 million.
Harry, while serving on the board of the American Insurance Association, testified before Congress to expand the opportunities for financial service companies….MORE
Suzy Loughlin, CAO and Chief Council, KeyStone Solutions, Inc. & Novume
Co-Founder and Chief Risk Officer, Firestorm
Suzanne Loughlin is the Chief Administrative Officer (CAO) and General Counsel of KeyStone Solutions, Inc. She is also a founder and Chief Risk Officer of Firestorm Solutions, LLC, acquired by KeyStone in January of 2017.
Suzanne has extensive consultative experience in the development of crisis management & communications, workplace violence, emergency response, and business continuity plans for a clients ranging from some of the world’s largest global companies to educational institutions (P-12 and higher education, public and private) and summer camps, as well as governmental entities.
Jim Squire, EVP, Chief Development Officer
Jim Squire, Certified Franchise Executive, is Executive Vice President and Chief Development Officer at Firestorm, overseeing franchise development and alternative channel expansion for the brand.
Squire also serves as president and CEO of Franchise Marketing Advisors, LLC, a broad based franchise development consulting practice. Prior to Firestorm and FMA Squire was a senior executive with such well-known brands as the HoneyBaked Ham Company, Great American Cookie Company, Arby’s, Day’s Inns and the Howard Johnson Hotel Company.
Passionate about franchising as the “great American dream,” Squire is involved in the following national franchise industry boards and committees: member and past chairman of the Board of Governors of the Institute of Certified Franchise Executives; member and past chairman of the Board of Trustees of the International Franchise Association’s Educational Foundation; member of IFA’s….More
Karen Masullo is EVP, Business Intelligence for Firestorm. In addition to serving as Firestorm’s own in-house social media advisor, she also serves on the Firestorm Solutions Expert Council and delivers social media strategy and policy services for Firestorm clients.
As a Human Resource and Talent Management Innovation Technologist, with specific experience in social media marketing and emerging technologies, her passion and experience are focused on technology innovation from the customer point of view with drivers being extraordinary service in appropriate product use, policy development and training, risk mitigation, customer usability and customer and community interaction. ….More
Jack P. Healey, CPA/CFF, CFE
Mr. Healey is an expert in operational, financial and organizational governance strategies and tactics. He has focused on those elements of business operations which increase cost, drive inefficiencies and reduce the effectiveness of an organization’s performance. He now instructs business executives how to eliminate these ‘financial mud holes’ in their organizations. Mr. Healey’s unique background as a trained negotiator, a COO/ CFO and Corporate Secretary of a public company (coupled with a successful career as an audit and forensic partner and fraud fighter in a public accounting firm) brings a unique perspective to address the financial, governance and human elements which impact a business.
He has developed the Business Crisis Predictive Diagnostic Model™ which identifies the hidden crisis-risks embedded in businesses before they become a crisis. He has used this model to successfully identify process and functional deficiencies. If left unaddressed, these would significantly impact the people, profitability or reputation of an organization….MORE
Wendy Ruffcorn, VP Plan Development
Wendy Ruffcorn is the Vice President of Plan Development for Firestorm. Wendy has a broad range of experience in developing and implementing business continuity, crisis management, emergency response, communicable illness, workplace violence and crisis communications plans for Fortune 100 clients, and small businesses and governmental entities. She works closely with clients to analyze business requirements, and develop procedures to facilitate operational resilience, crisis response and organizational recovery.
Wendy’s expertise has been applied throughout numerous industries including banking, retail, manufacturing, healthcare advisory and financial services, media, legal, energy, mining, and education. Wendy has achieved high client satisfaction through quality and timely delivery of all business projects.
Wendy’s expertise in wide-scale customized planning projects positioned her to work with Firestorm in the creation of business continuity, workplace violence and communicable illness Toolkits that are aligned with industry standards and best practices for crisis management and emergency response. This ‘Do It Yourself’ approach to planning was designed for those clients that have the internal planning resources in place to implement the process.
Wendy joined Firestorm in its inaugural year 2005. “The best thing about working for Firestorm is its focus on the ‘human’ element in a crisis. Firestorm understands that ‘every crisis is a human crisis’ and that recovery is about more than just recovering systems and business processes—it’s about people. It’s also about getting them and their families ready before a disaster strikes.”
Bill Baker, VP, Operations
Bill Baker, VP-Operations, Firestorm, has been with the company since 2006. His background includes over 20 years senior level experience in IT management, Program Development, and system maintenance. Work assignments have taken him to Canada, Spain, Australia, and New Zealand. He has also developed systems for corporate investment management, portfolio reporting, and computerized credit management techniques.
Bill’s educational background includes a B.S. degree from Brigham Young University and an MBA from Stanford. He has worked for companies in Manufacturing, Real Estate Consulting, Property Development, Retailing, Investments, and General Consulting. At Firestorm, he has been involved in project fulfillment, franchisee support, training, and office operations. He enjoys the vibrant, creative atmosphere that exists at Firestorm.
Kerry Coxworth, Assistant Vice President Operations/Administration
Kerry joined Firestorm in 2006, and has an extensive leadership background in the management of projects, decision making and literary administration. Her background includes management experience in the software, meeting management, education and financial services industries.
Kerry has been certified as an English Teacher and as a Certified Meeting Professional (CMP). She graduated from N.C. State as a double honors student with a Bachelor’s Degree in English Literature with a Teaching Certificate.
“The best thing about working for Firestorm is the Firestorm team or should I say family, its wealth of knowledge and focus to make the admirable Firestorm mission successful.”